Concord 4 Default Installer Code

The Concord 4 can only be programmed with an alpha keypad. Default Installer code: 4321. Default Master code: 1234.

+ Quick install cheat sheet

+ Entering programming mode

Where is the email containing my authorization code? Overzealous spam filters may incorrectly identify the email containing your authorization code as spam and place it in your spam/junk folder. Please check your spam/junk folder. You may find the email message there. If you still can’t find the email, please contact us. To illustrate, I show here the Serial Monitor output with the code addresses and values from my “dealer locked” Concord 4 EEPROM (4th image below). Bytes 994 & 995 are the System Master Code (“1234”, the factory default), bytes 997 & 998 are the Installer Code (“1926”) and bytes 5874 & 5875 are the Dealer Code (“2399”). By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. On Go!Control and the Qolsys IQ Panel, the device ID is selected by the installer. Where is the default sensor group for Image Sensor when enrolled into a control panel? - On all three Interlogix panels (Simon XT/XTi and Concord), Image Sensors default to sensor group 17.

In other words, each number was encoded into a sequencial 4-bit nibble. To test my theory, I reinstalled the EEPROM into the surrogate system and changed it. Sure enough, the change was represented properly when I re-read the output. Below is a graphic showing a default installer code (4321) and a default master code (1234).

To enter programming mode, you must use an alpha keypad and all partitions on the system must be disarmed. Press 8, installer code, 00 (default 4321). The keypad should read ”SYSTEM PROGRAMMING”.

If you are using an alpha keypad that will not be staying on site, you must delete the serial number when finished programming (Shortcut Number 10000, find the matching serial and then press D to delete). Or before entering programming mode press 8, installer code, 02 to enroll the keypad as a programming keypad only.

+ Programming a Concord 4

To programme a Concord 4, you must have an alpha keypad and all partitions on the system must be disarmed. Once in programming mode, you can use A/B to scroll up and down through the menus and # to select/save or * to go back. 1 and 2 are used to toggle options (1) on, or (2) off, and D is used to delete fields. There are also shortcuts which work similar to programming locations, just type in the shortcut and it will jump you to that option, which is much easier than going up and down through the menus.

+ Exiting programming mode

To exit programming mode press * repeatedly (could be once or could be 4 times depending where you are in programming) until the panel reads ”SYSTEM PROGRAMMING”. Next, press up (A) and it should now read ”EXIT PROGRAMMING”, press # to select.

+ Defaulting the panel

To default the panel, get into programming mode, 8, installer code, 00. Once the system reads ”SYSTEM PROGRAMMING”, use B to scroll down until it reads ”CLEAR MEMORY”, press # then re-enter the installer code. The system will completely default and you will have to reprogramme it. The installer code will become 4321 and the master code will become 1234.

If you have lost the installer code, you will need to replace the panel.

Resources:

Shortcuts:

+ Zone wiring details

All hardwired zones are single EOL with a 2.2K Ohm resistor.This cannot be changed or removed in programming.

+ Programme a hardwired zone

To programme a hardwired zone, you must learn the zone into the panel. Every sensor must be learnt in, wireless or hardwired. Usually the main boards 8 zones are already learnt in to zones 1-8, respectively. If you are adding a zone expander or wireless zones, every zone must be learnt in individually.

Learn sensors SHORTCUT 080

Select learn sensors, then select the zone you wish to add. It will now ask you to select a partition (1-6) and then a sensor group (zone type). If you are learning in multiple zones, I would recommend learning them all in as sensor group 13 (standard perimeter zone) then changing them individually in the edit sensors menu later. This can make testing easier, as sensor group 17 (standard motion sensor zone) will not show up as an open zone when the panel is disarmed.

Sensor groups:

00 = Panic alarm
10 = Entry zone
13 = Instant perimeter
17 = Interior sensor
26 = Fire zone

*View all sensor groups

Once the keypad reads ”TRIP SENSOR XX”, simply trip the zone that you wish to learn. One beep indicates the zone has learnt in and the keypad should jump to the next available zone to learn. You can easily shoot yourself in the foot when learning wired sensors in, especially if you are working in a busy building. I would suggest tripping each zone at the head end or expander by shorting out the zone terminal with a resistor. This way there is less room for error, as people move around in front of motions, etc. Otherwise, you may end up with your zone 5 learnt in as zone 2 and a huge headache.

[TRIP SENSOR 04]
Short the zone 4 and common with a 2.2k Ohm resistor
BEEP
[TRIP SENSOR 05]
Short out the next zone on the board, etc

+ Programme a wireless zone

To programme a wireless zone, you must learn the zone into the panel. Every sensor must be learnt in, wireless or hardwired.

Learn sensors SHORTCUT 080

Select learn sensors, then select the next empty zone you want to use as wireless. It will now ask you to select a partition (1-6) and then a sensor group (zone type). If you are learning in multiple zones, I would recommend learning them all in as sensor group 13 (standard perimeter zone) then changing them individually in the edit sensors menu later. This can make testing easier, as sensor group 17 (standard motion sensor zone) will not show up as an open zone when the panel is disarmed.

Sensor groups:

00 = Panic alarm
10 = Entry zone
13 = Instant perimeter
17 = Interior sensor
26 = Fire zone

*View all sensor groups

Once the keypad reads ”TRIP SENSOR XX”, simply tamper the device that you wish to learn. One beep indicates the zone has learnt in and the keypad should jump to the next available zone to learn.

[TRIP SENSOR 09]
Tamper the wireless device
BEEP
[TRIP SENSOR 10]
Tamper the next device, or press #

+ Install a zone expander

Adding a zone expander onto the system is simple, wire it into the keybus, there is no addressing needed. The snapcard expander (60-757) is an 8 zone expander that plugs into the main board on the right hand side. On the snapcard, only 6 zones are available to use for any sensor and the other 2 are dedicated as fire zones. The superbus 2000 expander (60-774) must be wired into the keybus and has 8 zones that can be used.

The zones on the expander need to be learnt in, individually. The zone expander itself does not represent a zone range like with other alarm panels.

To add the zone to the panel go to learn sensors SHORTCUT 080 . Select a spare zone you want to be the first zone on the expander. To make things easier, it is best to select a zone number with 7 spare zones following it. Select a partition and sensor group. Then use a resistor to short the first zone terminal on the zone expander.

[TRIP SENSOR 09]
Short the zone 1 and common terminals on the expander with a 2.2k Ohm resistor
BEEP
[TRIP SENSOR 10]
Short zone 2 and common on the expander with a resistor
Continue to learn in all zones on the expander

+ Zone text

If there is an alpha keypad staying on site, it is always good practice to programme in zone names. Select sensor text SHORTCUT 081 then scroll to select which zone you wish to program. Once selected, it will ask you for an item number from the word library. Each zone can have up to 16 items. An item is a word or a letter; letters are used if you wish to make your own word, not from the library. Here are some commonly used words:

Item 017 = Back
Item 050 = Door
Item 058 = East
Item 061 = Entry
item 077 = Front
Item 119 = Motion
item 121 = North
Item 163 = Smoke
Item 166 = South
Item 172 = Tamper
Item 182 = West
Item 183 = Window

View entire word library

+ Delete a zone

Deleting a zone is a simple one step process. Enter SHORTCUT 082, enter the zone number then press #.

+ To change/add user codes

The master code can add/change/delete all regular user codes and partition master codes. You must change codes from the user menu. To gain access into the user menu, press 9, master code (default is 1234). The panel should read ”TIME AND DATE”. From here, you can use A/B to scroll up and down and select the user code menu, where you can scroll through regular users, partition masters, and master code. Select a code to alter. Enter the new 4-digit code.

+ To delete user codes

Press 9, master code (default is 1234). The panel should read ”TIME AND DATE”. From here, you can use A/B to scroll up and down and select the user code menu, where you can scroll through regular users, partition masters, and master code. Select a code to alter. If you wish to delete the code, just enter the system master code again instead of a new code. The system will recognize the master code and delete the current code.

+ Partitioning users

Users can have access to more than one partition. To assign partitions you must be in user menu programming. From normal run mode:

Press 9, master code (default is 1234), 030
Now enter the 3-digit user number you wish to change
Press 5, for partition menu
Toggle on/off the partitions the user can access, 1-6
Press * to save and then 00, # to exit

+ Lost codes

If you have lost the system master code, you have 2 options. First, you can attempt the back door into user programming using 9, installer code, 3, #. If this does not work, you have to default the panel. To default the panel, get into installer programming (8, installer code, 00) and when it shows ”SYSTEM PROGRAMMING”, use B to scroll down until it reads ”CLEAR MEMORY”, then press # and re-enter the installer code. The system will completely default and you will have to reprogramme everything. The installer code will become 4321 and the master code will become 1234.

If you have lost the system installer code, there is no way to access programming without the installer or dealer code. Try 4321. If you have no luck, you will have to replace the panel.

+ Phone numbers

Shortcut 01000 phone number 1
Shortcut 01010 phone number 2 (backup number 1)
Shortcut 01020 phone number 3 (backup number 2)
Shortcut 01090 downloader phone number

Enter in the phone number that the central station has given you for the panel to dial; use numbers 0-9, C will enter a pause and holding down 7 or 9 will give you a * or #. You can use phone number 2 and 3 as backups if you have more than one number. If you use backup numbers, the panel will attempt to dial out 16 times alternating between the numbers. If you do not programme numbers 2 and 3, it will attempt to dial out 8 times on phone number 1 before generating a communication fail trouble. To delete a phone number, press D from within the programming field and then # to save.

HEX C = 3 second pause
Hold down 7 = *
Hold down 9 = #

If your Concord will not be reporting, you may want to remove any comms programming so a ”FAIL TO COMMUNICATE” does not appear. By default the comms are not setup; however, programme these few shortcuts to be sure it is disabled:

Shortcut 0010 D to delete
Shortcut 01000 D to delete
Shortcut 01010 D to delete
Shortcut 01020 D to delete
Shortcut 02001 1 = Off

If you have no phone line wired in, you must program the system so that it will not show a ”PHONE LINE FAIL” fault.

Shortcut 0213 D to delete

+ Account numbers

If using more than one partition, be sure to enter an account number for each partition; they can be the same account number. To program HEX digits, just hold the number key down.

Shortcut 0010 account number partition 1
Shortcut 0020 account number partition 2
Shortcut 0030 account number partition 3
Shortcut 0040 account number partition 4
Shortcut 0050 account number partition 5
Shortcut 0060 account number partition 6

Holding down number keys:

1 = A (CID format will report as a 0)
2 = B
3 = C
4 = D
5 = E
6 = F

+ Dialer options

Shortcut 02006 dialer abort: 15 - 45 seconds
Shortcut 02001 auto phone test: on/off
Shortcut 0300 supervisory time: 24 hour time of day to send test report
Shortcut 0303 phone test frequency: 1-255 days
Shortcut 0304 next phone test: 1-255 days, programme the same as above
Shortcut 01006 report format: 1= SIA, 2 = CID
Shortcut 0213 line fail delay: 10 - 240 seconds, D to delete

+ Openings/closings

By default, the panel will not report the arming or disarming of partitions. To enable this, be sure to programme these sections using 2 = ON or 1 = OFF

Enable the reports in Shortcut 01004
Shortcut 06101 closing reports for partition 1
Shortcut 06100 opening reports for partition 1
Shortcut 06200 opening reports for partition 2
Shortcut 06201 closing reports for partition 2
Shortcut 06300 opening reports for partition 3
Shortcut 06301 closing reports for partition 3
Shortcut 06400 opening reports for partition 4
Shortcut 06401 closing reports for partition 4
Shortcut 06500 opening reports for partition 5
Shortcut 06501 closing reports for partition 5
Shortcut 06600 opening reports for partition 6
Shortcut 06601 closing reports for partition 6

+ GSM

If using a GE 600-1053-3 GSM, there are a few steps you must take to initialize it:

Double check the GSM SIM card has been activated. The serial number will be on the box the GSM came in and also on the top of the GSM above the SIM card. Make sure it is registered with Alarm.com.
Power the system down then wire the GSM into the keybus on the board, terminals 4, 5, 6. Wire the positive lead directly into the battery using the leads provided.
Power the system up and wait 5 minutes.
Enter programming and disable ”ACCESS CODE LOCK” Shortcut 0003, 1 = OFF.
Exit programming and wait another 5 minutes then enable the GSM by pressing 8, installer code, 3. Wait 10 seconds then press 1, installer code.
Do not press any buttons on the keypads for the next 8 minutes. Once you have waited long enough, check the status LEDS on the GSM, you should have the red and yellow LEDs on solid.
You can check the sensor text for sensor 96, it should now read the GSM serial number.
If no signals have been sent, power the system down, confirm your wiring, power up and try these steps again. Be sure not to press anything at all other than listed above.

+ Troubles

Here are a list of faults and how to fix them. A fault is indicated by the keypad emitting 5 short beeps every minute. There should also be a message on the keypad. To silence the trouble beeps, just press * and wait for the keypad to scroll through everything. The trouble will only silence for 10 hours and return if the fault is not fixed.

AC POWER FAILURE:Pretty simple, there is no AC getting to the panel, check your transformer and wire.

LOW BATT:System low battery, replace the backup battery or recharge it if the power has been off too long. It should charge up and clear the fault within 24 hours. If not, look at replacing the battery and remember to check the charging voltage coming out of the battery leads.

SENSOR SUPERVISORY:The panel has not had a check-in signal from the zone. This fault is for wireless zones. The most common cause is that the batteries are too low and need replacing. If it's a keyfob or other zone that shouldn't be sending a supervised signal by itself then it should be reprogrammed. A keyfob should be sensor group 1. View all Sensor Groups If the trouble still persists, you may need to replace the sensor.

SENSOR TROUBLE:A sensor trouble can often be a wiring fault. Typically the zone should be normally closed, all wired zones need a 2K Ohm resistor across the zone when it is closed and an open loop when the zone is open or activated. A sensor trouble can be caused by a short on the zone. Check your wiring and delete the zone and relearn it to be sure it is NC.

SENSOR XX LOW BATTERY:Another wireless zone fault. Replace the batteries in the identified zone. The trouble may take a while to clear. Try opening and closing the zone then press 1, installer code. If the trouble is still there, power cycle the panel and test the zone again to make sure the fault does not come back.

SENSOR XX TROUBLE:Identify which zone is showing the tamper then check if the cover is on straight. If it's a hardwired sensor, double check your wiring and resistor value (all wired zones need a 2K Ohm resistor across the zone). If it's a wireless zone, pull the sensor apart and identify the micro-switch/spring that works as the tamper and see if it is closing correctly. You should be able to take the wireless sensor to the keypad, hold the tamper shut with your hand and press 1, installer code. If the fault does not clear, it may be a faulty sensor.

PHONE FAILURE TROUBLE:This fault appears when the panel does not see 50V (or thereabouts) on the red/green terminals (25 and 28). Check your phone line wiring. If you are not wiring in a phone line and don't want the trouble displayed then follow the instructions under the Comms section above.

RECIEVER INTERFERENCE/FAILURE:If the receiver has not received a signal from any wireless device for 2 hours or something is jamming the signal, this fault will appear. Try and force a wireless zone to send a signal and see if the panel responds. Check the location of the panel, as the receiver is built in. Make sure the antennas have clear room and should have the plastic covers installed around them.

MEMORY FAILURE:This can be a checksum/watchdog issue with the EEPROM. Try a power cycle and if the issue still remains, you may have to replace the board.

AUXILIARY PHONE TROUBLE:GSM problem.

AUX POWER FAILURE:Check the voltage coming out of Terminals 3 and 4. If it's lower than 12V, pull all the wires out and measure it again. If it increases then some device is pulling the voltage down. Add the device wires back in one at a time measuring to see which one is pulling it down. Once identified, check the wiring at the device as it could be a cable fault.

BUS FAILURE UNIT XX:The panel has lost communication with a bus device. Go into programming and check all bus device serial numbers learnt in and see which one is missing. If you were using a temporary keypad for programming and have removed it, you may have to go back into programming and delete the serial number. Shortcut 10000 D to delete.

GROUND FAULT:A ground fault can appear if one of your devices has a short on it. Remove each of your zones and bus devices one at a time until the ground fault clears. Once you have identified where the fault is coming from, you can trace the cable. A ground fault can also be caused by a high voltage spike on the telco line.

ARMED TO PROGRAMMING:This message will show up and the keypad will be unresponsive. This is caused when you disconnect your programming keypad without first exiting programming mode. This will also send a supervisory trouble signal to the monitoring station, if monitored.

+ Speaker

The speaker output cannot be programmed and is set as a speaker driver for partition 1 only. You cannot connect piezos or bells to this output. The output can drive a single 8 Ohm speaker or a multiple speaker circuit of 8 Ohms or higher. When connecting two or more speakers, wire them in series. Wiring speakers in parallel can permanently damage the panel.

+ Output 1 and 2

Output 1 triggers positive when activated and output 2 triggers negative. The default configuration for these outputs is not ideal for a siren so I would recommend changing it to one of the settings listed below:

Shortcut 11100 = Output 1 partition assignment (1-6)
Shortcut 11101 = Output 1 configuration (5-digit config, see below)
Shortcut 11110 = Output 2 partition assignment (1-6)
Shortcut 11111 = Output 2 configuration (5-digit config, see below)
Shortcut 0305 = Output trip time, if the output is momentary (1-12 seconds)

Configurations:

01610 = Standard siren
01003 = Activates when partition is armed, deactivates when disarmed
01000 = Activates momentarily when partition is armed
12903 = Activates when sensor 1 is in alarm (13003 for sensor 2, 13103 for sensor 3, etc)
25703 = Follow sensor 1, even when disarmed (25803 for sensor 2, 25903 for sensor 3, etc)

+ Disarm

1 + code = Disarms the partition.

+ Arm stay

2 + code = Arms the partition to stay mode.

+ Arm away

3 + code = Arms the partition to away mode. An entry zone must be tripped within the exit delay, this cannot be disabled.

+ Arm no delay

2/3 + code + 4 = Arms the system to stay/away with no delay. Use this to arm in away mode without having to trip an entry zone.

+ Silent arm

5 + 2/3 + code = Silently arms the partition to stay/away.

+ Chime

7 + 1 = Turns the chime on/off.

+ Change partitions

7 + 4 + 1/2/3/4/5/6 = Changes the keypad to partition 1/2/3/4/5/6. Partition security must be off in shortcut 0004
7 + 2 + partition number = Changes to another partition. Partition security must be off in shortcut 0004.

+ Bypassing

Pressing # + code + sensor number = Bypasses the sensor. Alternatively, arm the system when the zone is open and press #.

+ View status

Pressing * = Check system status and memory.
Pressing * twice = Check full status.

Honeywell Default Installer Code

+ View memory

Concord 4 Default Installer Code

7 + 6 = Check full memory.