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Solved byDec 30, 2009 14:11

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I bought the Media Suite 8 Pro ($89.95 US) for download
It all seemed to download and install OK.
But now when I use Power Director 8 and try to (for example) open more than one PIP (the reason I upgraded) it tells me I need to upgrade or activate my software..
I have a CD key that came with my email, but no 'Activation Code'
I have attempted to contact CyberLink tech support / customer service. Tree times now I have been given my same 'CD Key' never any indication they understand my situation and no 'Activation Code'
I've searched through this forum, and closest I can find is an offhand comment that 'you get what you pay for' and 'you should have bought the 'ultra' version'
an answer.. but little help
So here is the page where I researched the various software versions
http://www.cyberlink.com/products/cyberlink-media-suite/compare_en_US.html
I didn't see anything here that told me I was getting the 'weak' version of the Director software.. am I the only one with this issue??

This message was edited 1 time. Last update was at Dec 30. 2009 14:12

ReplyDec 30, 2009 14:53 Hi Pete,
The activation code and the CD key are the same thing in this case.
There is a difference between the activation code for Media Suite 8 (activates all the products within it) and PowerDirector 8's (deluxe and ultra) activation codes.
You can PM me your code if you like me to check it - I am the moderator here and have access to all CyberLink's products.
Moderator: http://forum.cyberlink.com/forum/user/listGroup/7.page
When you select a feature NOT active (just shows) in a restricted version of PD you are offered the opportunity to upgrade to Deluxe or Ultra where these capabilities are fully functional.
Dafydd
[Moderator]

This message was edited 3 times. Last update was at Dec 30. 2009 14:56

ReplyDec 30, 2009 14:58ReplyDec 30, 2009 15:16 Thanks for the replies
Here's what I am figuring out..
I got screwed. I thought the version of PowerDirector 8 in the MediaSuite 8 I bought was going to be a full version since I looked at the two pertinant comparrison pages
http://www.cyberlink.com/products/cyberlink-media-suite/compare_en_US.html
http://www.cyberlink.com/products/powerdirector/compare_en_US.html
The first makes it look as though the Power Director portion of the Media Suite 8 would be identical between Ultra and Pro
In fact the ONLY differences mentioned are in the PowerDVD (different software I could care less about)
Since the 'Ultra & Pro' versions of media Suite 8 are identical as far as Power Director.. I incorrectly assumed they were the 'Ultra' / blue box not the orange box
They use Orange & Blue boxes, and terminology like 'Ultra, Pro, Deluxe and Centra'.... but these factors don't apply equally across their software packages..
I'm not saying I was intentionally duped, it might be a simple mistake, however I feel like I was not well informed to make a good decision to buy
I like the softwate (Power Director) I have, but I need the extra features I was looking for origanally..
So the next question is, will CyberLink take all this back and let me just buy PowerDirector 8 Full version alaone?

This message was edited 2 times. Last update was at Dec 30. 2009 15:24

ReplyDec 30, 2009 15:20
Which adds to the confusion with the non-english speaking techs I am forced to deal with via email

Yup, that is why I keep using the terminology the software uses 'Activation Code' in my emails.. I am not looking for a CD Key which I already have

Thanks, but the CD Key works fine or I wouldn't be able to use the software, no? ReplyDec 30, 2009 15:28Quote:

Thanks, but the CD Key works fine or I wouldn't be able to use the software, no?

Then why are you heading this thread with a subject in the topic 'PowerDirector activation code' and implying the software requests you activate the software?
Attach an image of what you view?
Thanks
Dafydd
[Moderator]

This message was edited 1 time. Last update was at Dec 30. 2009 15:31

ReplyDec 30, 2009 15:39
Follow me here
I buy the software from the website
I download it
I install it
-- at this point it requires a 'CD Key' which came with the conformation email
I used the supplied 'CD Key' to install the software
I use the software
At some point I attempt to use more than one PIP (a feature I now know is reserved for the 'better' software)
-- when you attempt to use a feature that is 'off limits', you get a window asking you to activate your software, or to upgrade
So I tired to use my 'CD Key' to activate (didn't work, not enough digits, wrong code)
I was left with two options, contact support and ask questions here..
This is where I was when I started to ask questions. Since I was not yet aware that I had bought 'lesser' software, I thought I was missing a code or that my software might be broken

Powerdirector 12 Download Free

So two different places that one would have to add a 'code' in my situation..
I think I have a pretty good idea of what happened now, and what I need to do (pay more) so I'll have to think about it

This message was edited 1 time. Last update was at Dec 30. 2009 15:40

ReplyDec 30, 2009 16:49ReplyReply to this topic

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